← Back to home

Privacy Policy for Bhartiya Didi

Effective Date: May 21, 2026

1. Introduction

Welcome to Bhartiya Didi, the personal AI health guide provided by ShardaCare - Healthcity (Greater Noida). We are committed to protecting your privacy and ensuring the security of your personal and medical information. This Privacy Policy explains how we collect, use, share, and protect your data when you use the Bhartiya Didi application.

2. Medical Disclaimer (Not a Medical Device)

Bhartiya Didi is an AI-powered triage and routing assistant. It is not a diagnostic medical device and does not provide medical diagnoses or treatment plans. The information collected is used solely to route you to the appropriate specialist at ShardaCare Healthcity. In case of a severe medical emergency, please visit the nearest hospital or call emergency services immediately.

3. Information We Collect

To provide accurate triage and connect you with the right medical professionals, we collect the following types of information:

  • Personal Identity & Contact Data: Name, Date of Birth, Gender, Email Address, and Phone Number (used specifically to arrange callback appointments).

  • Health & Medical Information: Information you share during your chat with Bhartiya Didi, including current symptoms, uploaded images (such as skin or eye conditions), and your Past Medical History (e.g., Diabetes, Hypertension, Asthma).

  • Technical Data: Device type, operating system, and app usage logs to ensure the app functions correctly and securely.

4. How We Use Your Information

We use the data collected strictly for healthcare services and management purposes, including:

  • Analyzing your symptoms via AI to recommend the most suitable medical department or specialist.

  • Securely transmitting your triage summary and consultation context to ShardaCare Healthcity staff to arrange your priority callback.

  • Improving the safety, accuracy, and clinical routing capabilities of the Bhartiya Didi AI model.

  • Providing technical support and responding to user feedback.

5. How We Share Your Information

Your privacy is our top priority. We do not sell, rent, or trade your personal or health data to third-party advertisers, data brokers, or any outside entities.

Your information is only shared with:

  • Authorized Medical Personnel: Your chat context, medical history, and contact details are securely transmitted to authorized doctors, triage nurses, and booking representatives at ShardaCare Healthcity to facilitate your care.

  • Service Providers: Trusted cloud infrastructure providers (e.g., secure database hosting) who operate under strict confidentiality agreements and comply with healthcare data security standards.

  • Legal Compliance: If required by law, regulation, or valid legal process, we may disclose information to authorized government or law enforcement agencies.

6. Data Security

We implement bank-level encryption and robust security protocols to protect your data both in transit and at rest. All communications between the Bhartiya Didi app and ShardaCare Healthcity servers are encrypted using secure protocols (e.g., HTTPS/TLS). Access to patient data within the hospital is strictly restricted to personnel involved in your care journey.

7. Data Retention

We retain your personal and health information only for as long as necessary to fulfill the purposes outlined in this policy (such as completing your hospital appointment), or as required by Indian healthcare data retention laws.

8. Your Privacy Rights

Depending on your jurisdiction, you have the right to:

  • Access the personal and medical data we hold about you.

  • Request corrections to any inaccurate or incomplete data.

  • Request the deletion of your data from our active systems (subject to legal and medical record-keeping requirements).

  • Withdraw your consent for future data processing by deleting your account and uninstalling the app.

To exercise any of these rights, please contact us using the details below.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect updates to our features or regulatory requirements. We will notify you of any significant changes by updating the "Effective Date" at the top of this policy or via an in-app notification.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact our support team at:

  • Email: support@bhartiyadidi.com

  • Hospital: ShardaCare - Healthcity

  • Address: Building 10A, Plot No 32-34, Knowledge Park III, Greater Noida, Uttar Pradesh 201310

  • 24/7 Helpline: 73000 40000